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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

If you missed your ticket delivery, Royal Mail will be holding them for you at your local delivery office.
They should have left a calling card when they tried to deliver – just use the tracking details on the card to arrange a free redelivery at www.royalmail.com/redelivery, or by calling 08457 740 740.
If you'd prefer, you can just pop into your local delivery office and pick the tickets up in person – you'll some ID along with the calling card they left. If you're not sure which delivery office your tickets are being held at, enter your tracking number here.

If you don't pick your tickets up from the delivery office they will be returned to us after 14 days. Click here for more information on what happens next.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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