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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

If you provided an email address, we'll send you a confirmation within 72 hours. For any bookings you can also see your booking details by logging into your online account and checking your order history.

Please see below for a step to step guide for this:
  • Click here to log into your account/if you haven't got an account, you can create one here.
  • Choose Print Receipt from the menu on the right of the page
  • Enter the phone number you gave us when you booked (but leave out the first 0)
  • Enter the card number you paid with
  • Select the country your event’s in from the drop down menu
Once the above has been entered, click the submit button to view all matching bookings.

For any bookings made over the phone, you'll receive a confirmation within 72 hours but it won't show on your online account. 

If you'd like to check the details and print a receipt, you can still search for your order in your online account – just choose Print Receipt from the menu on the right and you'll be asked to enter the phone number you gave us (minus the first zero) when you booked and the card number.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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