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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!
There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...97% of our customers usually find the answers they need without having to contact us. 
 
Can't find what you're looking for? 
 
All questions that you enter into the search bar will provide an answer that we think may resolve your query. If it doesn't a Contact Us tab will appear so you can send us an email.

If you have heard of your event being cancelled or altered in anyway, please click here to check our cancelled and altered page, on what will happen next. If its not on the page yet it means that we're still awaiting confirmation from the event organisers and you will be contacted by email as soon as its been confirmed to us.

If you are checking the delivery status of your tickets, please click here to check our dispatch page where updates are made daily. If your event has been printed please wait until 5 days before the event to contact us, and if your event isn't listed yet, please bear with us as more events are being added to the page every week. If your tickets are being sent to an address outside the UK please wait 5 days before you leave for the UK to contact us, so you give your tickets enough time to arrive. 
 
Hit the Contact Us tab (just above the search bar) near the top of the page to send us an email and we'll get back to you as soon as we can. If you'd rather speak to us, here are the details:

To balance an outstanding deposit/instalment payments (rejected payments only) for Creamfields, Reading Festival, Leeds Festival or Download please dial 0333 003 5939. You will need your reference number, telephone number and the last 4 digits of your original credit/debit card.
 
Phone: 0333 321 9999 
Overseas: 0044 161 425 7563
Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm

Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.

If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
 
Please note that if you have booked for a show in Northern Ireland or the Rep. of Ireland you need to contact Ticketmaster Ireland. If you are calling from Northern Ireland or the rest of the UK please call 0333 321 9996. If your calling from Rep. of Ireland please call 0818 903 001. 
Or you can contact Ticketmaster Ireland through their website www.ticketmaster.ie.

If you have any queries about buying from or selling your tickets on Get Me In you will need to contact them through their website by clicking here.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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