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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!
There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...97% of our customers usually find the answers they need without having to contact us. 

Cancelled and altered events

If you’ve heard of your event being cancelled or altered, check our cancelled and altered page here for more info about what will happen next. If it’s not on that page yet, it means that we're still awaiting confirmation from the event organisers, so we won’t have any more info for you just yet – don’t worry though, we’ll email you as soon as full details have been confirmed to us.

Ticket dispatch status

If you want to check the delivery status of your order, check our dispatch update page here – we update this page every day! If your event has been printed please wait until 5 days before the event to contact us, and if your event isn't listed yet, please bear with us as more events are being added to the page all the time. If your tickets are being sent to an address outside the UK please allow until 5 days before you leave for the UK to contact us, so you give your tickets enough time to arrive. 

Balance a payment plan booking

If you have a payment plan booking for Creamfields, Reading & Leeds or Download and you’ve had a payment rejected, please call 0333 003 5939 to make payment. You’ll need your reference number, telephone number and the last 4 digits of your original credit/debit card. This is the quickest way to make any missed payments.

Events in Northern Ireland or the Rep. of Ireland

We can only help with events in England, Scotland and Wales, so you’ll need to contact Ticketmaster Ireland. If you’re calling from the UK please dial 0333 321 9996. If your calling from Rep. of Ireland the number’s 0818 903 001. Or you can contact Ticketmaster Ireland through their website www.ticketmaster.ie/help

Queries about buying or selling through Get Me In!

If you have any queries about buying from or selling your tickets on Get Me In you’ll need to contact them through their website: http://www.getmein.com/help.html

Can't find what you're looking for? 

Send us an email! Type some keywords relating to your query into the question bar just above and hit search. You’ll then see a new Contact Us tab appear next to the View All FAQs tab above the Ask a Question search bar, which you can use to send us an email. We’ll then get back to you as soon as we can. Please refine from sending multiple emails of the same question as this slows down answering times.

If you’d rather call us, here are the details:

Phone: 0333 321 9999
Overseas: 0044 161 425 7563

Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm

Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.

If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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