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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

A presale is where tickets are released to a select group of people before the general public. Presales are typically made available to members of the artist's fan club, people who've booked previously for a particular venue or customers of a particular company like O2 or American Express – it really depends on the event.
Anyone eligible to book during a presale will usually receive an email beforehand, containing a password or a secure internet link which allows access to the tickets. This will be sent directly from the fan club or venue – wherever you signed up for the presale – so we don't have any access to passwords or links. If your password doesn't work please contact whoever provided you with the link and password and they'll be able to issue a new link. We don't have any access to the passwords and can't issue new ones.
If you're looking to access the presale for a particular artist we'd recommend checking their official website and keeping your eye on the media for details about upcoming tour dates.
Please note that if you are unable to book in a presale that tickets are always limited availability and have access to the presale never guarantees tickets. Our best advise would be to try and book during the general sale. Please read our helpful tips on how to improve your chances of getting tickets for busy events by clicking here.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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