Access Information

If you have specific accessible requirements most of the venues we sell for have the facilities to deal with your needs. However as we're not based at the venue, most theatres and arenas prefer to handle these type of requests themselves with you directly- this is because they know their venue inside out, so they can make sure your requirements are met and answer any questions you might have.

Just click the Accessible Tickets icon  - you'll see it on each event on our website - to find out how to book tickets or read the guide below on the different ways you can buy.

How to make a booking at the Venue
Just run a search for your event or venue and click the accessible icon for all the info you need to contact them.

Online

We'll sell accessible seats online wherever possible - the info will be available through the accessible icon or displayed on the main sales page. If we are selling online, just follow the instructions you see when you click on the accessible icon and you can complete your booking from there.

Request Form

If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.

Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.

Phone 

If you'd like to book over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability.

Please note that this line can only help with queries about access requirements, and not any other booking or customers services. Non-access related calls will be disconnected at busy times. If you want to book general tickets please call 0844 844 0444, and if you have any non-accessible customer service queries please call 0333 321 9999.

If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 0333 321 3122

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday: 10.30am to 3:30pm.