Access Information

If you have specific accessible requirements most of the venues we sell for have the facilities to look after your needs. However,as we're not based at the venue, most theatres and arenas prefer to handle these requests themselves because they know their venue inside out. They’re the best people to make sure your requirements are met and answer any questions you might have.

Just click the Accessible Tickets icon  - you'll see it on each event on our website to find out how to book tickets or read the guide below.

How to make a booking at the Venue

On the event you’re interested in, click the accessible icon for all the info you need to contact them.

Online

We'll sell accessible seats online wherever possible. If we are selling online, just follow the instructions you see when you click on the accessible icon and you can complete your booking from there.

Request Form

If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.

Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.

Phone 

If you'd like to book over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability.

Please note that this line can only help with queries about access requirements, and not any other booking or customers services. Non-access related calls will be disconnected at busy times. If you want to book general tickets please call 0844 844 0444, and if you have any non-accessible customer service queries please call 0333 321 9999.

If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 0333 321 3122

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday: 10.30am to 3:30pm.

 
Accessible Tickets Online Verification

As more accessible tickets are sold online and to help ensure accessible tickets are convenient to book, Free Essential Companion tickets are only available to disabled fans that require them (please be aware the free companion policy may not be applicable on/for every event/venue). Offering these free tickets presents a risk of fraud if not handled carefully. That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support fans request.

 To see if an event is part of our Accessible Tickets Online Verification , just click the Accessible Tickets icon  on the event you are looking to purchase tickets for- you'll see it on each event on our website. If it is, once you have made a booking we will contact you within 72 hours of purchase, requesting proof of disability – you can also submit your accessible information here

 Once we have received proof of disability, any existing or future accessible bookings that are part of our verification process made within the next 2 years will be validated. (Please note this is not applicable to every event).

Below is a list of documents we might take into consideration when considering to allocate a complimentary ticket. 

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional (A Doctors note or a letter from an occupation therapist)
• Carers Allowance
• A Nimbus Access Card with the +1 symbol
• Social Services letter - Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)