Just click the Accessible Tickets icon - you'll see it on each event on our website (ticketmaster.co.uk) to find out how to book accessible tickets or read the guide below.
How to make a booking at the Venue
If we're not selling accessible tickets for the event you’re interested in, click the accessible icon on the event page for all the info you need to contact the venue.
How to make a booking online at Ticketmaster.co.uk
We'll sell accessible seats online wherever possible. If we are selling tickets online, just follow the instructions you see when you click on the accessible icon and you can complete your booking from there, you will need send us proof of disability after you've made your booking see (Accessible tickets online verification) below.
How to make a booking over the phone with Ticketmaster
The majority of accessible tickets can be purchased online, it’s easier and quicker and we advise customers to book online wherever possible.
Accessible Tickets Online Verification
As more accessible tickets are sold online and to help ensure accessible tickets are convenient to book, Free Essential Companion tickets are only available to disabled fans that require them (please be aware the free companion policy may not be applicable on/for every event/venue). Offering these free tickets presents a risk of fraud if not handled carefully. That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support fans request.
To see if an event is part of our Accessible Tickets Online Verification , just click the Accessible Tickets icon on the event you are looking to purchase tickets for- you'll see it on each event on our website. If it is, once you have made a booking we will contact you within 72 hours of purchase, requesting proof of disability – you can also submit your accessible information here
Once we have received proof of disability, any existing or future accessible bookings that are part of our verification process made within the next 2 years will be validated. (Please note this is not applicable to every event).
Below is a list of documents we might take into consideration when considering to allocate a complimentary ticket.
- PIP (Personal Independence Payment)
- Letter from a medical professional (A Doctors note or a letter from an occupation therapist)
- Carers Allowance
- A Nimbus Access Card with the +1 symbol
- Social Services letter - Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- War Pensions Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters
- Copy of a blue badge (we would need to see both sides)