There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us.
How to sell tickets
If you would like information on how Resale works and how you can list your tickets for sale, then check out our guide to selling your tickets here.
Ticket dispatch status
If your event has been printed please wait until 5 days before the event to contact us, and if your event isn't listed yet, please bear with us as more events are being added to the page all the time. If your tickets are being sent to an address outside the UK please allow until 5 days before you leave for the UK to contact us, so you give your tickets enough time to arrive.
If we have let you know that the seller is dispatching the tickets to you, they will have been asked to provide a Royal Mail tracking number. As soon as we have this we will let you know so you can check the progress of the delivery.
We normally ask the seller to dispatch tickets no later than 5 days before the event, but if you have purchased your tickets close to the event date it is possible you will receive them only a few days before.
Is my event going ahead?
There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, social media, or anywhere else but you haven't heard from us yet, don't worry. It might be that they're just finalising the details, but we'll try to let you know as soon as possible.
If we do hear anything about an event being altered or cancelled, we'll be in touch with everyone who booked with us by email – we'll also post any updates here, so be sure to keep an eye on that page.
If you have any further queries, just click 'Contact Us' below to find out how to get in touch.