Is there a risk in attending an event? 

Covid–19 is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people gather. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation (WHO) has advised that the elderly and those with underlying medical conditions are more vulnerable. Further information can be found on the WHO’s website.

Whilst Event Partners should all be adopting enhanced safety measures to help attendees stay safe, the risk cannot be completely eliminated. By attending an event, you assume all risk associated with Covid-19 (unless caused by the negligence the Event Partner). You must also:                              

• abide by all government guidance aimed at preventing the transmission of the virus (details of which can be accessed via the following link https://www.gov.uk/coronavirus); and
• follow all directions provided by the Event Partner and their staff members.

Ticketmaster sells tickets on behalf of our Event Partners (including venues) and is not responsible for organising or delivering the events themselves. Ticketmaster does not accept any risk associated with attending an event or otherwise linked to Covid-19 (unless directly arising from our negligence). Please see our terms and conditions for further details.

What if I have recently been diagnosed with Covid, have Covid-like symptoms, am quarantining/self-isolating or think I might have been exposed to someone who has Covid?

Please check local health advice for your area and the area where the show is taking place. The latest national guidance is published here.

What is being done at venues to minimise the risk of spreading Covid-19?

Venues should all be adopting new and enhanced safety measures to help attendees stay safe.  Please refer to the venue’s website for specific information.

I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?

You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. Please refer to your email confirmation from Allianz that was sent at time of booking for details on how to contact them. 

If you've made a booking through Ticketmaster Theatre and opted for Booking Cancellation Protection, you will need to discuss this with TicketPlan directly. TicketPlan provides the ticket insurance available on Ticketmaster Theatre. You can reach them at https://www.ticketplangroup.com/

What if my event is cancelled or postponed due to Coronavirus COVID-19?

If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.

We’ll also get in touch if your event is postponed. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund.