For information regarding Coronavirus COVID-19, please see the below FAQs.
I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund?
Please contact us using the helpdesk to discuss this further.
I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is due to take place this will have been decided in consultation with the local authorities and therefore, unfortunately you’re unable to get a refund.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. You can speak to them at firstname.lastname@example.org or on 0345 641 9727.
If you've made a booking through Ticketmaster Theatre and opted for Booking Cancellation Protection, you will need to discuss this with TicketPlan directly. TicketPlan provides the ticket insurance available on Ticketmaster Theatre. You can reach them at https://www.ticketplangroup.com/
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.
We’ll also get in touch if your event is postponed. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.