Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.
While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.
In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.
As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this page.
In the meantime, please see below for more detailed guidance:
- For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
- If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
- If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
For further information regarding Coronavirus COVID-19, please see the below FAQs.
I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund?
Please contact us using the helpdesk to discuss this further.
I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is due to take place this will have been decided in consultation with the local authorities and therefore, unfortunately you’re unable to get a refund.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. You can speak to them at firstname.lastname@example.org or on 0345 641 9727.
If you've made a booking through Ticketmaster Theatre and opted for Booking Cancellation Protection, you will need to discuss this with TicketPlan directly. TicketPlan provides the ticket insurance available on Ticketmaster Theatre. You can reach them at https://www.ticketplangroup.com/
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.
We’ll also get in touch if your event is postponed. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.