There's plenty of information below on The Wembley Stadium. If your question isn't answered below, please contact us for help.
Are There Any Age Restrictions?
Seated Area: No children under 5 years old.
All children under 16 years old must be accompanied by an adult.
Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing. Please always check the event or the venue's site.
All children must have a ticket.
Can I Take A Camera/Video Recorder at Wembley Stadium?
The use of unauthorised cameras, video or sound recording equipment (including without limitation, mobile phones or other devices used for such purpose), is prohibited and such items may be confiscated.
Is The Venue Accessible For Wheelchair Users?
The venue is accessible for wheelchair users and has accessible toilets.
Please call 0871 230 9801.
Can I Smoke At Wembley Stadium?
Wembley Stadium is a no smoking venue.
Travelling To The Stadium
Wembley Stadium is Public Transport Destination and we recommend that anyone coming to an event uses public transport.
The stadium is served by three stations and five lines – the Jubilee, Metropolitan and Bakerloo underground lines plus Chiltern and Silverlink metro rail lines. Over 70 million GBP has been invested into the upgrading of the local train, tube, bus and pedestrian routes and all three stations serving the stadium have undergone major improvements to increase passenger capacity and accessibility. This means that visitors can travel to and from the stadium smoothly and safely on event days.
In addition, National Express, the Official Travel Supplier to Wembley Stadium, operates direct coach services to events at Wembley Stadium from all over the country.
Baker Street is only two stops from Wembley Stadium on the Metropolitan Line.
Local buses to the Stadium include: 18, 83, 92 and 224.
It’s recommended that any visitors wishing to drive to the stadium only use the Official Wembley Stadium Car Parks. To Reserve your space, please visit www.gotocsp.com/bookings/wembleystadium.aspx. To avoid disappointment, please pre-book your space early.
A protective parking scheme operates in the local area on Stadium event days. Only vehicles with the appropriate resident or business event day permits will be allowed to park in the area. The local council has stated that illegally parked vehicles will be issued with large parking fines and towed away.
Wembley Stadium is a public transport destination and all visitors are advised to utilise public transport wherever possible.
As with all Ticketmaster bookings, tickets will be dispatched as soon as possible. We advise the latest to receive tickets will be 5 days before an event, but we aim to deliver tickets as soon as stock is available.
If souvenir tickets are being produced for an event, it is likely that tickets will not be posted until a lot closer to the event date.
We recommend keeping an eye on our dispatch updates for popular shows. This can be found by clicking here.
Box Office Information
The Box Office is located in the north of the stadium, at the end of Olympic Way. The Box Office is clearly signposted.
The Box Office will only be open on the day of the event for collections and will usually be available four hours before turnstiles opening for the event.
We usually don't receive any information like this until the day of the show.
At the moment we can only advise that you arrive when the gates open to make sure you don't miss any of the gigs.
Wembley Stadium upholds the highest standards of Health and Safety. The following guidance is in line with the stadium’s grounds regulations.
• We know that many supporters like to display flags at football matches and Wembley Stadium will always be as accommodating as possible.
• Flags are not generally confiscated, however the obstruction of gangways, access routes, exits and entrances, health and safety signage and stairways is strictly forbidden.
• In the event of an emergency we must have all access and exit points clear.
• Wembley Stadium reserves the right to confiscate flags if they are very large or may compromise public safety, obscure someone’s view, a camera position or if a flag carries offensive, discriminatory or inflammatory messaging.
• Flags more than 250cm in size at their widest or longest section will not be allowed and flagpoles greater than 1m in length will not be allowed.
• Any articles that could potentially be used as a weapon and/or compromise public safety are strictly prohibited.
• Permission must be sought in advance from the stadium and event owner to arrange use of the very large supporter flags that are designed to be passed over people’s heads. In such cases the flag must be flame retardant and the organiser bringing the flag into the stadium will need to provide the appropriate H&S certification.
Ground regulations will be printed on your event ticket and a list of prohibited items is available by clicking here.