If your tickets are on box office collection, they can be collected by the named cardholder on the booking.
To collect the tickets, the cardholder will need the original payment card, their Ticketmaster reference number and a form of identification. If you don't the payment card please take some valid photo ID.
Once this is shown to the box office staff, they will be happy to give the tickets to you.
Some venues will allow non-cardholders to collect the tickets using a letter of authorisation, we'd recommend checking our list of accepted venues to see if the venue you have booked for accepts this.