If your tickets are on box office collection, they can be collected by the named cardholder on the booking.
To collect the tickets, the cardholder will need the original payment card, Ticketmaster reference number and a form of identification. If you don't the payment card please take some valid photo ID.
Once this is shown to the box office staff, they will be happy to release the tickets to you.
Some venues will allow non-cardholders to collect the tickets using a letter of authorisation, click here to see if the venue your event is taking place at accepts a letter of authorisation.