Tickets for some events are available to book in a presale before they’re released to the general public. You’ll usually need a password or a secure link which is sent out by the venue, artist, team, promoter or a brand like O2.

Presales don’t guarantee you tickets, but they do give you the chance to book tickets earlier with fewer people trying to book at the same time. If you are trying to find tickets and our site says tickets are "currently not available", that means the presale allocation has sold.

If you have any other queries regarding making a booking during a presale please refer to our presale troubleshooter.

We’d never say that tickets are sold out in a presale because you’ll always have the chance to book in the general sale as well. Please read our tips on how to improve your chances of booking tickets for popular events on our dedicated page.