If you are unable to attend the rescheduled event, refunds will be available. Emails will be sent to customers affected by any alterations. Just check the information you receive from Ticketmaster carefully as this will usually advise about the refund procedure. Please take careful note of any cut off dates for claiming refunds and ensure you have claimed your refund before then if you cannot attend make sure there are no issues with getting a refund. Please click here to make sure your event has been altered.
If you can't make the date, we usually require the unused tickets to be returned to our offices before the event in order for us to issue a refund. We suggest that you return your tickets by a secure method since we are not always able to refund if tickets are lost in transit or arrive back after the event date.
Please only contact us directly to request a refund if your tickets were set for box office collection, not been posted out yet or you selected the Ticketfast/Go Mobile delivery option, but if your tickets were posted out you will need to return the tickets back to us.