We send most of our tickets out by standard post, so they'll usually arrive within 72 hours of being sent.
If you've booked standing tickets or tickets to big open-air events like a festival, we'll usually send them by secure post with Royal Mail. If we send your tickets securely, it's because we can't replace them if they go missing on their way to you. You should receive an email with your tracking details when your tickets are on their way, and they should arrive within 48 hours of being sent.
If you live outside the UK, we can send your tickets either by airmail or DHL Secure Courier.
If you haven't received your tickets five days before your event please click "Submit a request" at the bottom so we can update you on the status of your tickets.
If you haven't received your tickets five days before your event please click "Submit a request" at the bottom so we can update you on the status of your tickets.