Even though we're not physically posting a set of tickets to you, there's still a lot going on in the background for us to provide the print at home service to you.
The order processing fee covers the cost of installing and maintaining the hardware and software at the venue so your Print-at-Home barcodes will be recognised, including wireless scanners for every member of door staff. It also allows us to develop and maintain our own technology to make sure you have a simple, straightforward experience getting into your event.
All of our fees are agreed with the venue and event organisers, and we'll always outline the breakdown of costs during the checkout process, in line with our regulatory body, the Society of Ticket Agents and Retailers (STAR).