On Saturday, June 23, 2018, Ticketmaster UK identified that malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster, was exporting UK customers' data to an unknown third-party. As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
As a result of Inbenta's product running on Ticketmaster International websites, some of our customers' personal or payment information may have been accessed by an unknown third-party. Forensic teams and security experts are working around the clock to understand how the data was compromised.
If you would like any further information, please continue to search our FAQ’s in the security section of these help pages, visit security.ticketmaster.co.uk or contact us on 08007810001.