Even if your card’s expired, it can still be swiped on your way into the theatre as normal, so please keep hold of the original card if you can.
If you no longer have the original, please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday. As we are updating card details you will need to call as we can't process new card information via email.
Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
If you are calling from overseas please call +44 333 003 5938.
If you have booked for the 2nd December 2019 onwards
Please note that if you have booked tickets for the 2nd December 2019 onwards, tickets will be posted, so just bring your tickets for entry. Tickets can be passed on as a gift.
As this is a new system, your order won't show in your Ticketmaster account online, however you will receive an email confirmation once your booking has processed.