As we print off and dispatch so many tickets a day we are unable to email you to let you know when your tickets were sent for every event. For some of the bigger events, if there has been a delay in dispatching the tickets we will email customers just to know tickets have been sent as they might not arrive before 5 days of the event.
If your tickets are being sent by secure mail you should get an email from Royal Mail or DHL with your tracking number and an expected delivery date.
If your tickets are being sent by standard post and you booked through your online account you can check your online account for dispatch updates. If your tickets are processing this means we've started the dispatch process and the tickets will be sent soon if not already. Unfortunately, we're unable to update this to say if the tickets have been sent.
If you haven't received your tickets 5 days before the event please get in touch and we'll try to help!