There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...97% of our customers usually find the answers they need without having to contact us.
Cancelled and altered events
If you’ve heard of your event being cancelled or altered, check our cancelled and altered page here for more info about what will happen next. If it’s not on that page yet, it means that we're still awaiting confirmation from the event organisers, so we won’t have any more info for you just yet – don’t worry though, we’ll email you as soon as full details have been confirmed to us.
Ticket dispatch status
If you want to check the delivery status of your order, check our dispatch update page here – we update this page every day! If your event has been printed please wait until 5 days before the event to contact us, and if your event isn't listed yet, please bear with us as more events are being added to the page all the time. If your tickets are being sent to an address outside the UK please allow until 5 days before you leave for the UK to contact us, so you give your tickets enough time to arrive.
Balance a payment plan booking
If you have a payment plan booking for Creamfields and you’ve had a payment rejected, please call 0333 003 5932 to make payment. You’ll need your reference number, telephone number and the last 4 digits of your original credit/debit card. This is the quickest way to make any missed payments.
Events in Northern Ireland or the Rep.of Ireland
We can only help with events in England, Scotland and Wales, so you’ll need to contact Ticketmaster Ireland. If you’re calling from the UK please dial 0333 321 9996. If you're calling from Rep. of Ireland the number’s 0818 903 001. International customers should call 00 353 818 903 001. Or you can contact Ticketmaster Ireland through their website www.ticketmaster.ie/help
I've bought tickets through a third party - can you help?
If you have bought tickets from a third party we can only advise that you contact them with any queries you have, as we can discuss the booking with the cardholder only.
Can't find what you're looking for?
Send us an email! Type some keywords relating to your query into the question bar just above and hit search. Click on the page and if the answer doesn't resolve your query, you’ll see a 'Contact Us' tab at the bottom of the page in the centre, which you can use to send us an email. We’ll then get back to you as soon as we can. Please refrain from sending multiple emails of the same question as this slows down answering times. Always make sure its the cardholder sends the email with the order reference number, address and last 4 numbers of the payment card to make sure emails are answered in the first contact.
If you’d rather call us, here are the details:
Phone: 0333 321 9999
Overseas: 0044 161 425 7563
Opening hours: Mondays 9:15am, and Tuesday to Friday 9am - 8pm, Saturday & Sunday 10am-4pm Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
If you'd like to make a booking please call our booking line on 0844 844 0444.