The producers of HAMILTON are determined to combat unauthorised resale and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres will be operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster, which will prevent computer programmes (‘bots’) from harvesting vast amounts of tickets to make available for resale at inflated prices.
No traditional tickets will be issued in advance (posted). The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.
When you book, you’ll receive a simple email confirmation as proof of purchase. This is not a ticket. Upon arrival at the theatre, you’ll be required to present your original email confirmation, your original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.
The theatre will then swipe your card to produce seat location slips which gain you and your party admittance into the auditorium. All members of the party should enter the theatre at the same time. Anyone in your group who arrives after the rest of the group has entered will not be admitted.
If you have booked for the 2nd December 2019 onwards
Please note that if you have booked tickets for the 2nd December 2019 onwards, tickets will be posted, so just bring your tickets for entry. Tickets can be passed on as a gift.
As this is a new system, your order won't show in your Ticketmaster account online, however you will receive an email confirmation once your booking has processed.
What do I need to bring with me to the theatre on the night?
· your original purchase confirmation,
· the payment card used to make the original purchase
· an officially-issued photo ID such as a driving license or passport.
You will not be able to enter if you don't have all of these.
I can’t find my original confirmation email - what should I do?
You can generate a receipt for your booking at any time from your Ticketmaster account.
What if my credit card expires before the performance?
Please call us on 0333 003 5938 to update your card details to your new card. This phone line will be open between 9am and 5pm Monday to Friday.
If you are calling from overseas please call +44 333 003 5938.
Can I give tickets as a gift or issue a Letter of Authorisation for someone else to attend?
Unfortunately not. Hamilton is operating a Ticketless admission system designed to limit the transferability of tickets in order to prevent touting and the unauthorised reselling of tickets at inflated prices. If we allowed people to transfer tickets, it would create a flaw in the reason why the system was adopted.
If you have tickets but your circumstances change, contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per order.