We'll always send your tickets out as soon as it's possible, but usually, have to wait for the ticket stock from the venue or event organisers.
Even with the ticket stock in, due to the sheer volume of tickets that we send out every day and as we print bookings in batches – it's not really feasible for us to single out one booking to print it on its own. Please check our dispatch page to see if we have started dispatching your tickets.
This is why we do advise at the time of booking that tickets can be sent up to 5 days before the event. As we can't guarantee tickets to be delivered in time for Birthdays or Christmas.
If you bought tickets as a gift and you don't think you'll have them in time to put inside a card, you can still surprise your loved ones and kick off the build-up to the event by creating your very own official Ticketmaster Gift Receipt.