Most venues offer Box Office Collection, which means that you can pick your tickets up in person when you arrive for the event - just choose Box Office Collection when you get to the delivery part of the booking process. If Box Office Collection doesn't appear as one of the delivery options, it could be that it's only offered on tickets booked within 5 days of that particular event - this is just to avoid long queues at the venue on the night.
When will my tickets be ready to collect?
Each venue is different - some may not be open until an hour before the event starts. As a general rule, unless we tell you otherwise, tickets will only be available to collect on the day of the event itself from when the doors open.
What should I take to collect my tickets?
Usually, you'll just need to take the credit card that you used to book the tickets, along with your booking reference number - you may also be asked to sign for them. Sometimes you may need to take photo ID, like a driving license or passport, but we'll always be sure to let you know before booking if that's the case. If you don't have the card used to make the booking please take some photo ID with you.
The box office will only release tickets if the name on the ID or credit card matches the details on the booking.
Can a friend collect my tickets?
If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf, just click here to see if the venue your tickets for will accept a letter of authorisation. If so, they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:
- The cardholder's name
- Billing address
- Cardholder's phone number
- Last 4 digits of the card number you paid with
- Ticketmaster reference number
- Seating details (where applicable)
- Name & date of the event
- Number of tickets booked
- Name of the person collecting
- Type of ID they'll provide for themselves
- Cardholder's signature
International box office collection
If you've booked for an event in the UK and your billing address is outside the UK and Ireland, you may need to select international box office collection when booking, as there may not be time to post the tickets out to you. We'll need you to provide an email address and a local phone number where we can contact you up to the day of the event.