If you need accessible seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have. As we're not based at the venue, most theatres and arenas prefer to make bookings for accessible seats with you directly - they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.
Just click the Accessible Tickets icon - you'll see it on each event on our website - to find out how to book tickets:
How To Make A Booking At the Venue.
Most theatres and arenas prefer to make bookings for accessible seats with you directly. Just run a search for your event or venue and click the accessible icon for all the info you need to contact them.
We'll sell accessible seats online wherever possible - the info will be available through the accessible icon or displayed on the main sales page.
If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.
Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.
If you'd like to book over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability.
Please note that this line can only help with disable access queries, and not any other booking or customers services. Non-disabled access calls will be disconnected at busy times. If you want to book general tickets please call 0844 844 0444, and if you have any non-accessible customer service queries please call 0333 321 9999.
If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 0333 321 3122
Monday to Friday: 10:00am to 3:30pm
Saturday:10.30am to 3:30pm.
About 'The Access Card' for Disabled Customers
The Access Card is a scheme developed by disabled people for disabled people and is widely accepted at events and venues across the UK. It offers a new & dynamic method of communicating disabled people's needs and speeds up the ticket purchasing process.
Ticketmaster can now process disabled customers’ bookings using The Access Card via our Customer Contact Centre.
For more information please visit www.accesscard.org.uk