As more accessible tickets are sold online and to help ensure accessible tickets are convenient to book, Free Essential Companion tickets are only available to disabled fans that require them (please be aware the free companion policy may not be applicable on/for every event/venue). Offering these free tickets presents a risk of fraud if not handled carefully. That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support fans request.
To see if an event is part of our Accessible Tickets Online Verification , just click the Accessible Tickets icon on the event you are looking to purchase tickets for - you'll see it on each event on our website. If it is, once you have made a booking we will contact you within 72 hours of purchase, requesting proof of disability – you can also submit your accessible information on our Access Requirements & Eligibility form.
Once we have received proof of disability, any existing or future accessible bookings that are part of our verification process made within the next 2 years will be validated. (Please note this is not applicable to every event).
Below is a list of documents we might take into consideration when considering to allocate a complimentary ticket.
- PIP (Personal Independence Payment)
- Letter from a medical professional (A Doctors note or a letter from an occupation therapist)access
- Carers Allowance
- A Nimbus Access Card with the +1 symbol
- Social Services letter - Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- War Pensions Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters
- Copy of a blue badge (we would need to see both sides)