Once you’ve made your order through Ticketmaster Theatre, you’ll see confirmation of your order onscreen there and then – keep a note of your order reference number so you can give this to us if you need to get in touch with any queries about your tickets. 

We’ll also send a confirmation email to the address you gave us when you booked, which usually comes through within around 30 minutes – be sure to check your inbox as well as any junk/spam folders. 

As you booked through our partner site, rather than directly through Ticketmaster.co.uk, the tickets won’t appear in your Ticketmaster account, so don’t panic if you don’t see them listed there! If you’re not sure if your order went through, the payment will show on your statement within a few days under the reference Ticketmaster Theatre London. 

Please make sure that your e-mail address is up-to-date before making a purchase.