Type your question or search word
Search Tips

As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

If you're not sure if your tickets have been sent yet - Click here We'll try and keep you up to date on all the big events coming up in the UK over the next few months.

Please note that once your tickets have been printed the Order Status in your account will change to reflect this, and the latest you should receive them is around 5 days before the event.

My address is overseas – when will I receive my tickets? - Click here for more information.

Why can’t I print off my Ticketfast tickets? - Click here for more information.

Why are my tickets being sent by secure post rather than standard post? - Click here for more information.

I wanted to give these as a gift, but they won't be here in time! - Click here for more information.

I've moved house – can you send to my new address? - Click here for more information.

My order history says my tickets are being processed - Click here for more information.

I’ve made more than one booking – can all my tickets be sent together? - Click here for more information.

Can you change the delivery of my tickets to Ticketfast? - Click here for more information.

So you send out an email when the tickets are dispatched? - Click here for more information.
Was this answer helpful?
If you are not satisfied with the answer, you can continue to search or contact us.
Thank you. Your feedback is important for us.
Powered by inbenta
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

© 1999-2018 Ticketmaster. All rights reserved.