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Welcome!

The producers of HAMILTON are determined to combat unauthorised resale and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres will be operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster, which will prevent computer programmes (‘bots’) from harvesting vast amounts of tickets to make available for resale at inflated prices.

No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.

When you book, you’ll receive a simple email confirmation as proof of purchase. This is not a ticket. Upon arrival at the theatre, you’ll be required to present your original email confirmation, your original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.

The theatre will then swipe your card to produce seat location slips which gain you and your party admittance into the auditorium. All members of the party should enter the theatre at the same time.


When will I receive my tickets?

As HAMILTON is operating paperless ticketing, no tickets will be posted or emailed in advance.

What do I need to bring with me to the theatre on the night?

Three things:

·         your original purchase confirmation,

·         the payment card used to make the original purchase

·         an officially-issued photo ID such as a driving license or passport.

I can’t find my original confirmation email. What should I do?

You can generate a receipt for your booking at any time from your Ticketmaster account – find out more about that click here.

What if my credit card expires before the performance?

Even if your card’s expired, it can still be swiped on your way into the theatre as normal, so please keep hold of the original card if you can.

If you no longer have the original, please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday.

If you are calling from overseas please call +44 333 003 5938.

What if my card is lost or stolen before the performance?

Please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday.

If you are calling from overseas please call +44 333 003 5938.

Can I give tickets as a gift or issue a Letter of Authorisation for someone else to attend?

Unfortunately not. Hamilton is operating a Ticketless admission system designed to limit the transferability of tickets in order to prevent touting and the unauthorised reselling of tickets at inflated prices. If we allowed people to transfer tickets, it would create a flaw in the reason why the system was adopted.

If you have tickets but your circumstances change, contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Can I cancel or resell tickets which I can no longer use?

The reselling of any HAMILTON ticket is strictly forbidden. Any ticket offered for resale will be immediately cancelled.

However, if you can no longer attend a performance for a legitimate reason, please contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion.

Can I exchange my tickets for a different performance?

As above, contact us and, up to 48hrs before a performance, we will cancel and refund your original booking subject to a cancellation fee of £3.00 per ticket.  We will then book you into an alternative performance, if seats are available.

Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion. 

Age Restrictions

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.

How long is the show?

HAMILTON runs 2 hours 45 minutes including one 15-minute interval.

Can I make a Group Booking?

Due to the anticipated high demand for HAMILTON tickets, we are unable to accommodate any group bookings during the first booking period.

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