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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!

We now have a fan guarantee for our customers, where we can offer a 72 hour cooling off period. This means you can cancel and refund your order if you change your mind within 72 hours of booking with us.

  • To claim a refund, please just fill out the form here. There are a few things that aren’t covered by the guarantee though, so be sure to check the exclusions below before putting in a request.
  • Refunds are not available for any bookings made through any partner sites, including Ticketmaster Theatre for West End shows.
  • Refunds are not available on bookings made within 14 days of the event.
  • Fan Guarantee does not apply to VIP tickets, Platinum tickets or events where you pick a specific time slot.
  • You can request up to three refunds in a calendar year.
  • We’ll refund the full value of your order unless the tickets have been posted. If they have, we’ll retain the delivery fee.
  • We can only cancel the tickets themselves – if you added any extras to your order like insurance or collector tickets, you’ll still be charged for these.
  • We can offer exchanges for tickets in the same price bracket or higher, subject to a £5 admin fee per booking.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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