Ed Sheeran will be touring the UK in May and June 2018. With shows taking place in Manchester, Glasgow, Newcastle, London and Cardiff. 

Please note: To make sure that the tickets get in the hands of as many real fans as possible the person attending will need the card used to make the booking with, a copy of the booking confirmation, and a copy of the booker's photo ID. That means that the lead booker can purchase these tickets as a gift for a relative or friend but must provide the above to make sure the tickets can be used. A photocopy of the above would be accepted too. If you don't have the requested details the person attending will be refused entry and a refund will not be issued.

What do I do if my card has expired or been replaced?

If you no longer have the card used to make the booking please just take the new card you have as ID as well as your photo ID.

What do I do if I’ve booked the tickets as a gift?

If you’ve booked the tickets as a gift for friends or family then you need to give them a copy of the booking confirmation and the booker’s photo ID. A photocopy will be fine too.


Bookings for Northern Ireland and the Republic of Ireland

We don't have access to bookings made for events in Northern Ireland or the Republic of Ireland. 
Please contact Ticketmaster Ireland through their website: www.ticketmaster.ie/help, or by calling 0333 321 9996 from the Republic of Ireland. The number's 00 353 818 903 001 if you’re calling from the UK.

How do I get my booking confirmation?

Just click here for more details on how to print your booking confirmation,

When will we receive our tickets?

There are no eTickets or ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest. All updates on the dispatch just click here!

Big Green Coach Info!

When you purchase your Big Green Coach travel you’ll receive an email closer to the event allowing you to reserve your seat. The email will contain a redemption code and a link with which you can book your seat and choose your departure point.

Please be aware that the redemption code will have an expiry date so make sure you book your seat as soon as you receive your email!

If you have any issues once you have received your redemption code just click the link in the email for the Big Green Coach Customer Service and choose Contact Us.

I've moved, how do I change my address?

When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

I need to plan my trip - when will the gig end?

Unfortunately, we won't receive any details regarding the runtime until the sound check has been done, which is usually on the day of the gig.

We can confirm the times for the Manchester gigs. 

Gates - 17:00
Jamie Lawson - 18:30 
Anne-Marie - 19:30
Ed Sheeran - 20:45

The concert is due to end at 23:00.

I can’t go anymore and need to sell on my ticket. What do I do?

We're unable to offer any refunds or exchanges unless there has been an alteration by the event organisers.  If you are no longer able to attend please go to our official resale partner – details available from edsheeran.com.

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