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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


Access Information

If you need accessible seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have. As we're not based at the venue, most theatres and arenas prefer to make bookings for accessible seats with you directly - they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.

Just click the Accessible Tickets icon      - you'll see it on each event on our website - to find out how to book tickets:

How To Make A Booking With the Venue.

Most theatres and arenas prefer to make bookings for accessible seats with you directly. Just run a search for your event or venue and click the accessible icon for all the info you need to contact them.


We'll sell accessible seats online wherever possible - the info will be available through the accessible icon or displayed on the main sales page.

Request Form

If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.

Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.


If you'd like to book over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability.

If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday:10.30am to 3:30pm.

About 'The Access Card' for Disabled Customers

The Access Card is a scheme developed by disabled people for disabled people and is widely accepted at events and venues across the UK. It offers a new & dynamic method of communicating disabled people's needs and speeds up the ticket purchasing process. 

Ticketmaster can now process disabled customers’ bookings using The Access Card via our Customer Contact Centre.

For more information please visit www.accesscard.org.uk


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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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