If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:

The cardholder's name
Billing address
Cardholder's phone number
Last 4 digits of the card number you paid with
Ticketmaster reference number
Seating details (where applicable)
Name & date of the event
Number of tickets booked
Name of the person collecting
Type of ID they'll provide for themselves
Cardholder's signature

If you’d prefer, you can print off a template here and fill out the details – then whoever you've given the tickets to can just show it at the box office along with their photo ID and they'll get the tickets without a problem.

All the venues below accept a letter of authorisation, but if the venue isn't on the list a letter won't be accepted.

List of Accepted Venues



Abbey Road Film Studios

Abbey Theatre

ABC 1, Glasgow

Aberdeen Exhibition Centre (AECC)

Aberdeen Music Hall

Aberdeen Performance Centre

Academy Manchester (1, 2, 3 & Club Academy)

Adelphi Theatre

AECC Oil and Gas Arena

Afan Lido, Port Talbot

Ageas Bowl

Aintree Pavilion

Aintree Racecourse

Ainwick Castle

AJ Bell Stadium

Alban Arena, St. Albans

Royal Albert Hall, London

Albert Hall, Manchester

Albery Theatre

Aldwych Theatre

Alex James' Farm

Alexandra Stadium

New Alexandra Theatre, Birmingham

Alhambra Theatre

Allianz Park

Almeida Theatre

Alton Towers

The Ambassadors Theatre

American Express Community Stadium

Anson Rooms, Bristol

The Anvil, Basingstoke

Apollo Theatre (Shaftesbury Avenue)

Apollo Victoria Theatre

The Arches, Argyll Street, Glasgow


Arts Club Liverpool

Arts School, Glasgow

Art Gallery, Wolverhampton

Arts Theatre

Arundel Castle 

Assembley Hall, Tunbridge Wells

Assembly Rooms, Derby

Aston Villa

Aviva Athletics - all venues (except for duplicate tickets)

Aylesbury Waterhouse

Ayr Racecourse


Barbican Centre

Barbican Hall

Arena Birmingham (Formerly Barclaycard Arena)

Barfly Birmingham

Barfly Camden

Barfly Cardiff

Barfly Liverpool

Barrowlands, Glasgow

Basingstoke Anvil

Baths Hall, Scunthorpe

Battersea Evolution

Battersea Power Station

Beating Retreat (Horseguards Parade at Whitehall)

Beck Theatre

Bedworth Civic Hall

Bellahouston Park, Glasgow


Big Top Arena, Liverpool

Billinham Forum

The Birch Theatre

Birkdale Golf Club (provided the collector has photo ID)

Birmingham Ballroom

Birmingham Hippodrome

Birmingham ICC

Birmingham Symphony Hall

Black Isle Showground

Blackpool Empress Ballroom Winter Gardens

Blackpool Opera House

Blackpool Tower

Blackpool North Pier Theatre

Blenheim Palace, Oxford

Blickling Hall

Bloomsbury Theatre

Bodega Social Nottingham

Bolton Arena

The Bongo Club

Bord Gais Energy Theatre

Borde Hill Garden


Bournemouth International Centre (BIC)

Bournemouth Pavilion

Bournemouth Solent Hall

Bournemouth Sports Club

Bradford St George's Hall

Braehead Arena

Brentwood Centre

Brewery Field

Bridgewater Hall

Bridlington Spa

Brighton Audio

Brighton Centre

Bristol Anson Rooms

Bristol Colston Hall

Bristol Hippodrome

Bristol Louisiana

Bristol Trinity

The Britannia

British Museum

O2 Brixton Academy

The Brook

Brunton Park

B2Net Stadium

The Bubble (at the O2)

Bush Hall, London

Butterworth Hall, Warwick Uni


Cabaret Voltaire Edinburgh

Cadogan Hall

Caird Hall, Dundee

Calderstone Park

Cambridge Theatre

Campbell Park

Motorpoint Arena Nottingham (Formely the Capital FM Arena Nottingham)

Cardiff, The Great Hall

Cardiff Motorpoint Arena (Formerly the Cardiff International Arena)

Cardiff St. David's Hall

Cardiff University Students' Union

Carlisle Racecourse

Carlisle Sands Centre

Carlisle United Football Club

Carrow Road, Norwich

Cathouse, Glasgow

Cawdor Castle (provided LOA contains all info and collector has ID)

Celtic Park

Central Pier Showbar

Centre Square, Middlesbrough

Charing Cross Theatre, London

Cheltenham Racecourse (provided the collector has photo ID)

Cheltenham Town Hall

Chester Racecourse

City Hall, Newcastle

Civic Hall, Bedworth

Clapham Common

Clapham Grand

Clarence House

Classic Grand, Glasgow

Cliffs Pavilion, Southend

Clune Farm, Loch Ness

Clyde Auditorium 

Cockpit, Leeds

Cofton Park, Birmingham

Colston Hall, Bristol

Comedy Store, Manchester

Copper Box Arena

Copper Pot

Corn Exchange, Kings Lynn

Corn Exchange, Exeter

The Coronet, London

Coventry Skydome

Craven Cottage (Fulham FC)

Cream, Liverpool (as long as the person collecting has photo ID)

Creamfields (as long as the person collecting has photo ID)

The Cresset, Peterborough

Criterion Theatre

Croydon Fairfield Halls

Crypt, Middlesbrough

Crystal Palace - Aviva Athletics (except for duplicated tickets)

Cottesloe Theatre


Daresbury Estate, Halton (as long as the person collecting has photo ID)

Darwen Library Theatre

De Montford Hall, Leicester (Not accepted for duplicated tickets)

Deaf Institute Manchester

Delamere Forest

Derby Arena

Derby Assembly Rooms

Derngate Northampton

Dingwalls, Camden

Dominion Theatre

Doncaster Dome

Doncaster Racecourse

Download Festival

Duchess Theatre

Dudley Town Hall


Earls Court, London (Please note, Earls Court will NOT accept Letters of Authorisation for the Brit Awards)

Easter Road, Edinburgh

Eden Court Theatre

Edgbaston (Warwickshire County Cricket Club)

Edinburgh Castle Esplanade

Edinburgh Corn Exchange

Edinburgh Festival Theatre (MUST have the reference and be able to confirm the name and details of the person who made the booking)

Edinburgh Liquid Room

Edinburgh Picture House

Edinburgh Playhouse

Eirias Stadium

Electric Brixton

Elland Road

Emirates Old Trafford (Lancashire CCC)

Emirates Stadium, London

Emirates Stadium, Glasgow

Etihad Stadium

Eventim Apollo 

Everton FC (Goodison Park)

Evolution Festival

Evolution Festival

Excel, London

Exeter Corn Exchange

Express Ballroom



Fairfield Halls, Croyden

Falkirk Stadium

Fat Sams, Dundee

Fearneham Hall

Fifty Three Degrees, Preston

Finsburys Park, London

First Direct Arena, Leeds

Five Lakes Arena

Floral Pavilion Theatre

FlyDSA Arena Sheffield

Flying Scotsman

Forum Malvern

Franklin's Gardens

Fratton Park

Fulham Palace


Garage, Aberdeen

Garage, Glasgow

Garage, London

Garrick Theatre

Gaynes Park Estate

Genting Arena, Birmingham

Gielgud Theatre

Glasgow Barrowlands

Glasgow Garage

Glasgow Green (From the Charlotte Street Entrance Box Office)

Glasgow Royal Concert Hall

SECC Hydro (formerly Glasgow SECC)

Glasgow Theatre Royal

G Live, Guildford

Glee Club (all locations)

Global Gathering

Gloucester Country Cricket Club

Goldsmiths Student Union

Goodison Park (Everton FC)

Gorilla, Manchester

Grand Opera House, York

Grand Hall Kilmanock

Grand Theatre, Leeds

Grand Theatre, Blackpool

Great Hall, Cardiff

Greenhouse Meadow Shrewsbury

Greenock Town Hall

Greenwich Peninsula Grandstand

Grimsby Auditorium

Guild of Students Liverpool

Guildford Civic Hall


Hackney Empire

Hamilton Park Racecourse

Hammersmith Apollo

Hampden Park/Hampden Stadium

Harewood House

Harold Pinter Theatre

Hawth Theatre

Haydock Park Racecourse

Harrogate International Centre

Headingly Cricket Ground

Heaton Park, Manchester


Henham Park (Latitude Festival 2015)

Her Majesty's Theatre (Only accepted for Phantom of the Opera)

Highfield Road (Coventry FC)

Highland Military Tattoo

Hippodrome Theatre Birmingham

His Majesty's Theatre

Home Park Stadium, Plymouth

Hop Farm (for Hop Farm Festival)

Hopetoun House

Horse Guards Parade (for Beating Retreat at White Hall)

Hospital Gallery

Houses of Parliament

Hove Centre

Hove County Cricket Ground

Holmfirth Picturedrome

Hull City Hall

Hull New Theatre

Hull University

100 Club

Hurlingham Park

Hydro Arena Glasgow (SSE Hydro)

Hylands Park, Chelmsford (V Festival - full LOA is strictly required)


ICC Birmingham

O2 Institute Birmingham

Ipswich Regent Theatre

Ironworks, Inverness

Isle of Wight Festival

Islington Assembly Hall


Journal Tyne Theatre (now the Tyne Theatre)

The Junction, Cambridge


Keepmoat Stadium

Kelvin Hall ISA, Glasgow

Kempton Park Racecourse

Kendal Calling 

Kendal Leisure Centre

Kensington Palace

Kenwood House

Kew Gardens

Kilmarnock Football Club

King George's Hall, Blackburn

King Power Stadium

King Tut’s Wah Wah Hut

King's College London (KCLSU)

Kings Cross Theatre

King's Lynn, Corn Exchange

Kings Theatre, Edinburgh

Kings Theatre, Glasgow

Kings Theatre, Southsea

Kingsholm Stadium

Kingston Communication Stadium, Hull

Knebworth Park (NB. the person collecting the ticket must have ID)

Koko, London


Lambeth Palace Library

Lancashire CCC (Old Trafford Cricket Ground)

Latitude Festival

Leadmill, Sheffield

Leas Cliff Hall, Folkestone

Lee Valley Velopark

Leeds Beckett Student Union

Leeds City Varieties

Leeds Cockpit

Leeds First Direct Arena

Leeds Grand Theatre

Leeds Met Student Union

Leeds Town Hall

Leeds University

Leicester De Montfort Hall

Leicester Square Theatre

Leigh Sports Villiage

The Lemon Tree

Liberty Stadium

Library, Birmingham

Lighthouse, Poole

Lincoln Engine Shed

Lincoln Showground

Liquid Room, Edinburgh

Liverpool Arts Club

Liverpool Empire

Liverpool Guild of Students

Liverpool Mountford Hall

Liverpool ONE

Liverpool Olympia

Liverpool Philharmonic Hall

Liverpool Eric's

Liverpool University

Llandudno Venue Cymru

Lock 17

Loftus Road Stadium

London Coliseum

London KCLSU (King's College London Students' Union)

London Oslo

London Palladium

London Pavilion

London Road Stadium

London Roundhouse

London Supperclub

London Underworld

London Wonderground



Ludlow Castle

Lyceum Theatre

Lytham Festival

Lyttleton Theatre

Lyric Theatre


Madejski Stadium

Magnum Main Hall

Maidstone Leisure Centre

Mallory Park

Manchester Academy (1, 2, 3 & Club Academy)

Manchester Apollo

Manchester Cathedral

Manchester Central (formerly G-Mex)

Manchester Palace Theatre

Manchester Ritz

Manchester United Museum

Manchester Velodrome

Margate Winter Gardens

Matter, within O2 complex

Mayflower Theatre

The Meadows, Edinburgh

Meadowbank Stadium, Edinburgh

Mercure Royal Hotel, Hull

Mercedes Benz World

Metro Club

Metro Radio Arena, Newcastle

Middlesbrough Town Hall

Milllennium Centre, Wales

Millennium Music Hall

Millennium Square, Leeds

Milton Keynes National Bowl

Milton Keynes Theatre

Moscow State Circus

Motorpoint Arena Cardiff

Motorpoint Arena Nottingham (Formely the Capital FM Arena Nottingham)

Mountford Hall Liverpool

Murrayfield Stadium (NOT FOR HEINEKEN CUP)

Museum of London 


Nation, Liverpool (MUST bring valid ID as well as LOA)

National Arboretum

National Bowl, Milton Keynes

National Cycling Centre

National Gallery, Trafalgar Square (NOT National Portrait Gallery)

National Ice Centre, Nottingham

National Stadium, Hampden Park, Glasgow

Natural History Museum Ice Rink

Neptune Theatre

New Alexandra Theatre, Birmingham (Formerly Alexandra Theatre)

New London Theatre

New Theatre Hull

New Theatre Oxford

New Wimbledon Theatre

New Wimbledon Studio

Newbury Racecourse

Newcastle City Hall

Newcastle Tyne Theatre

Newmarket Racecourse

Newport Centre

New Victoria Theatre

NIA Birmingham

Nice n' Sleazy, Glasgow

Night and Day Cafe, Manchester

Noel Coward Theatre

Norfolk Showground

Northamptonshire County Cricket Ground

North Pier Theatre, Blackpool

Northern Echo Arena Darlington

Norwich Waterfront Hall

Norwich Theatre Royal

Norwich UEA

Nottingham Arena Motorpoint

Nottingham Rescue Rooms

Nottingham Rock City

Nottingham Royal Centre

Nottingham Royal Concert Hall

Nottingham Tennis Centre

Novello Theatre


O2 ABC Glasgow

O2 ABC2 Glasgow

O2 Academy Birmingham

O2 Academy Bournemouth

O2 Academy Bristol

O2 Academy Brixton

O2 Academy Glasgow

O2 Academy Islington

O2 Academy Leeds (Must be signed)

O2 Academy Leicester

O2 Academy Liverpool

O2 Academy Newcastle

O2 Academy Oxford

O2 Academy2 Oxford

O2 Academy Sheffield

O2 Apollo Manchester

O2 Forum Kentish Town

O2 Institute1 Birmingham

O2 Institute2 Birmingham

O2 Institute3 Birmingham

O2 Ritz Manchester

O2 Shepherds Bush Empire

Octagon, Sheffield

Old Course, St Andrews

Old Fire Station

Old Fruit Market, Glasgow

Old Rep Theatre

Old Royal Naval College

Old Trafford

Old Trafford Cricket Ground (Lancashire CCC)

Olivier Theatre

Olympia, London (not accepted for duplicate tickets)

Olympic Park

Opera House, Manchester

Oran Mor, Glasgow

Orchard Theatre, Dartford

Ormsby Hall (a full LOA and ID must be provided)

Osbourne House

Oval (SCCC)


Paisley Abbey

Palace Green Library

Palace, Newark

Palace Theatre, Manchester

Palace Theatre, Southend

Park Inn, Aberdeen

Parklife Festival

Parr Hall, Warrington

P & J Arena

Peacock Theatre

Perth Concert Hall

Peterborough Arena

Phoenix Theatre

Piccadilly Theatre

Pickaquoy Centre, Orkney

Picture House, Edinburgh


Pink Pavilion, The Works

Playhouse, Edinburgh

Playhouse, Whitley Bay

Playhouse Theatre, London

Plymouth Home Park Stadium

Plymouth Pavilions

Point Theatre

Portman Road, Ipswich

Portsmouth Guildhall

Portsmouth Pyramid Centre

Potterrow, Edinburgh

Powderham Castle

Preston 53 Degrees

Preston Guildhall

Pride Park Stadium (Derby County FC)

Prince Edward Theatre

Prince of Wales Theatre

Princes Hall, Aldershot

Princess Theatre, Torquay

Principality Stadium

Proact Stadium

Project Zoo

Pyramid, Warrington


Queen Margaret Union

Queens Club, London

Queens Theatre

Queens Hall Edinburgh



Rally of Scotland (Various venues)

Rescue Rooms, Nottingham

Regent Theatre, Stoke on Trent

Relentless Garage

Richmond Theatre

Ricoh Arena

Riverside Park, Newark

Rock City, Nottingham


Ross Bandstand, Edinburgh

Roundhouse, London

Royal Albert Hall, London

Royal Birkdale Golf Club (provided the collector has photo ID)

Royal Chelsea Hospital

Royal Court, Liverpool

Royal Festival Hall, South Bank

Royal Highland Centre

Royal Lytham and St Annes

Royal Opera House

Royal Pavilion Ice Rink

Royal Shakespeare Theatre

Royal St George's Golf Club

Royal Victoria Park

Rugby Park, Kilmarnock


Saatchi Gallery

Sadlers Wells Theatre

Sage - Gateshead

Sainsburys Anniversary Games

Salisbury City Hall

St. David's Hall, Cardiff

Sandown Park Race Course

Santa Pod Raceway

Savoy Theatre

Scarborough Open Air Theatre

Scholar Leicester

Scone Palace

Scotstoun Stadium

SECC Glasgow

SEC Armadillo

Sefton Park (Moscow State Circus)

Shaftesbury Theatre, London

Shanklin Theatre, London

Shaw Theatre, London

Sheffield FlyDSA Arena

Sheffield City Hall

Sheffield Leadmill
NB Original payment card must be presented along with letter of authorisation Official Venue Policy:
“In order to prevent touting it is now essential that all customers collecting tickets on the door (will-calls) bring the original credit card used to purchase those tickets. Tickets will not be released to customers who cannot provide the credit card used to purchase them. We will no longer release tickets to customers before they enter the venue. This is in the interests of all true music fans who want to pay the face value of tickets, rather than an inflated 'touted' price. Furthermore on selected shows we may only offer a collection service and will not post tickets out to customers in advance. We thank you for your understanding in this matter.”

Sheffield Memorial Hall

Sheffield University

O2 Shepherd’s Bush Empire (MUST include:last 4 digits of the customers card.)

Sherwood Pines, Nottingham (with photo ID)

Sincil Bank Stadium

Sin City

Singleton Park

Sixways Stadium

Skydome, Coventry

Slade Rooms Wolverhampton

Sneaky Pete's, Edinburgh

Social, The, London

Somerset House

Somersault Festival

Sound Control, Manchester

Southampton Brook

Southampton Rosebowl

Southampton University

Southport Theatre

Spa Pavilion, Felixstowe

Sportcity Stadium, Manchester

SSE Hydro

Stafford Gatehouse

St Andrews

Stealth, Nottingham

Steel Yard London

St George's Hall, Bradford

St George's Hall, Bristol

St James' Church, London Piccadilly

St James' Park

St Martin’s Theatre

St Marys Stadium, Southampton

Stadium of Light (Sunderland FC)

Strathallan Castle (T in th ePark 2015)

Sunderland Empire

Swan Theatre, Wycombe

Swansea Grand Theatre

Swindon Arts Centre

Symphony Hall, Birmingham



Tameside Hippodrome

Tatton Park

Telford Town Park

Theatre Royal Brighton

Theatre Royal Drury Lane

Theatre Royal Glasgow

Theatre Royal Haymarket

Thekla Social, Bristol

The Great Hall, Cardiff

Threesixty Theatre, London

TMF Soundworks

Tobacco Factory, Bristol (must bring the booking confirmation as well)

Town Hall, Birmingham

Trafalgar Studios

Trafford Centre

Tramshed, Cardiff

Trinity Bristol

The Troxy

Truro Hall

Tunbridge Wells Assembly Hall Theatre

Tunmills, London

The Tunnels, Aberdeen

Twickenham Stoop

229 The Venue

Tyne Theatre

Tynecastle Stadium (Hearts FC)

Tynemouth Priory and Castle


Udderbelly Festival

UCI Track Cycling

Upton Park

University of London Union (ULU) - correct ID and correct info on letter required

Underworld, London

Union Chapel, London

Usher Hall, Edinburgh


V Festival (Both sites, full LOA is strictly required)

Venue – Edinburgh

Venue Cymru

Victoria Park London

Victoria Hall

Victoria Theatre Halifax

Victoria Warehouse

Village Underground, London

Viva Blackpool



Wales Millennium Centre

Wales Rally GB

The Warehouse (formerly Moshulu)

Warehouse Project

Warwick Arts Centre

Warwick Castle

Warwickshire County Cricket Club (Edgbaston)

Water Front Hall

Watford Coliseum

Wedgewood Rooms

Wembley Stadium (Customers MUST bring photo I.D. and full details. For the NFL games customers must take the confirmation email that is sent to the cardholder)

Westfield London

Westminster Cathedral

Weston Homes Community Stadium

Weston Park (V Festival - Full LOA required, this is a strict requirement)

Weston Super Mare Beach

Westpoint Arena

Westfield Stratford City

White Hall (for Beating Retreat - Horse Guards Parade)

White Rock Theatre

Whitley Bay Playhouse

Wilderness Festival

Wildlife Festival

Windsor Hall, Bournemouth

Winter Wonderland in Hyde Park

Wolverhampton Civic Hall

Woburn Abbey

The Woodville

The Works, Pink Pavilion

Wormsley Cricket Ground (a print out of booking confirmation email will suffice)

Worthing Pavilion Theatre

Wulfrun Hall

Wyvern Theatre



Yellow Arch Studios

York Barbican

York Fibbers 

York Hall, London


Was this answer helpful?
If you are not satisfied with the answer, you can continue to search or contact us.
Thank you. Your feedback is important for us.