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Cancelled/Altered Events

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If you're event has been rescheduled, we're more than happy to issue a refund if the new date's no good for you. If you've already received your tickets, we'll usually need you to send those back first. We'll always give you full details about where to send your tickets and any cut-off dates when we contact you.
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Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.

If you know you definitely won't be able to make any other dates, we're happy to issue a refund. For any bookings where you selected to have your tickets posted out then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. We’re unable to issue a refund without tickets coming back to us as they're still valid for the new date so we would need any tickets that have been posted out returned to us.

Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU


If you selected to have your tickets at the box office to collect, or to have them sent by email, just get in touch so we can process a refund for you.

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We can only announce a change once it's been confirmed to us by the venue or promoter. So if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet or you haven’t been contacted by us, don't worry.  It might be that we’re just finalising details, but we'll contact all customers with information of the alteration and update the information on here! Please be patient while we are still waiting for details regarding your event to be confirmed as we can’t process any requests until the information has been confirmed by the event organisers.

Please note that if an event has been cancelled refunds will be processed automatically and an email will be sent to let you know it’s been done and when to expect the money in your account. Emails will be sent to all other alterations, like rescheduled dates, postponed shows and venue changes, and the emails will let you know what you can do too.

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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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If an event's been cancelled altogether, we'll usually just refund your tickets automatically. We refund the face value plus the service charge for each ticket – you'll see a credit onto your card within 15 days of us contacting you about the cancellation.

So just bear with us while we process the cancellation and issue refunds.

Card Expired? Just click here for more information!
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It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 15 days after the refund has been processed to appear on a statement.
 
If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.

If your payment card has expired please click here for more information!
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Nope – just get in touch by hitting the Contact Us tab above. We can just cancel the barcodes on your tickets and refund them, so there's no need to send back any printouts.
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On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.
 
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.
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We can refund the face value plus the service charge paid on each ticket. Unfortunately we can't refund the order processing fee, as this covers the cost of any administration for your order – processing payment, printing and sending your tickets – which we can't recoup, even if the show doesn't go ahead.
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As soon as the venue or promoter tells us that an event's been cancelled, we'll get to work on letting you know about it. We'll try to contact you over the phone and by sending an email, so please make sure the details on your booking are up to date!
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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, or had a change in date or venue, you should be able to find more details for a specific event please click here. Remember if its not on the list the event organisers haven't confirmed it's been altered yet.

My event's been rescheduled – will I get new tickets?

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do.

Can I have a refund?

We're more than happy to issue refunds for cancelled and rescheduled events. If your event is cancelled, we'll usually issue a refund automatically.

If your event is rescheduled, we'll need you to return any tickets you've received to our address below, and once we have them back we'll refund the face value plus the service charge onto your card. We recommend sending the tickets back securely (e.g. Royal Mail Special Delivery) as we can't refund the tickets if they go missing on their way back to us.

Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU

If you didn't receive any tickets through the post because they were on TicketFast or box office collection, please use the Contact Us tab above to request a refund.

Why isn't my event listed here? I'm sure I've heard it was cancelled...

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.

 
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