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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


We work to really strict security guidelines, so when you book you will have to enter the registered billing address. We run regular security checks within 72 hours of the booking and if the address on your booking doesn't match up to the billing address for the card, your booking could be cancelled. 

However 72 hours after the booking has been made we can change the address to one more convenient to receive the tickets to. Just fill out the charge of address from by clicking contact us. Please note that in some rare occasions the tickets maybe sent before the 72 hours in over if the security checks are completed early, so we may not be able to change the address. In cases like that the tickets will just be sent to the billing address.

Make sure it is 72 hours after the booking because if it is requested any earlier we won't be able to change it for you.

We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!.  However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.

We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.


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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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