We work to really strict security guidelines, so when you book you will have to enter the registered billing address. We run regular security checks within 72 hours of the booking and if the address on your booking doesn't match up to the billing address for the card, your booking could be cancelled. 

However 72 hours after the booking has been made we can change the address to one more convenient to receive the tickets to. Just fill out the charge of address from by clicking contact us. Please note that in some rare occasions the tickets maybe sent before the 72 hours in over if the security checks are completed early, so we may not be able to change the address. In cases like that the tickets will just be sent to the billing address.

Make sure it is 72 hours after the booking because if it is requested any earlier we won't be able to change it for you.

We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!.  However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.

We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.


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